| 000 | 00718nam a22002297a 4500 | ||
|---|---|---|---|
| 999 |
_c15023 _d15023 |
||
| 003 | OSt | ||
| 005 | 20241226081313.0 | ||
| 008 | 180118b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a978-1-4058-4732-2 (pbk.) | ||
| 040 | _cAAB | ||
| 041 | _heng. | ||
| 080 | _a658 : 005 | ||
| 100 |
_94417 _aJohnston, Robert |
||
| 245 | _aService operations management : improving service delivery | ||
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow (England) _bFinancial Times/Prentice Hall _c2008 |
||
| 300 |
_a533 p. _bilustr. _c25 cm |
||
| 546 | _aEnglish | ||
| 650 | 0 |
_934 _aEkonomi _xmanagement / strategji / management / services / customer relationship / suppliers / strategy |
|
| 700 |
_94418 _aClark, Graham |
||
| 942 |
_2udc _cBOOK |
||