TY  - BOOK
AU  - Johnston, Robert
AU  - Clark, Graham
TI  - Service operations management : improving service delivery
SN  - 978-1-4058-4732-2 (pbk.)
PY  - 2008///
CY  - Harlow (England) 
PB  - Financial Times/Prentice Hall
KW  - Ekonomi
KW  - management / strategji / management / services / customer relationship / suppliers / strategy
ER  -