Johnston, Robert <br/><br/>
Service operations management : improving service delivery 

 - 3rd ed. 
 - Harlow (England)   Financial Times/Prentice Hall  2008 
 - 533 p.  ilustr.  25 cm 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>978-1-4058-4732-2 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ekonomi--management / strategji / management / services / customer relationship / suppliers / strategy
<br/><br/><label>Universal Decimal Class. No.: </label>658 : 005