APA
Johnston R., Clark G., . (2008). Service operations management : improving service delivery. Harlow (England): Financial Times/Prentice Hall.
Chicago
Johnston Robert, Clark Graham, . 2008. Service operations management : improving service delivery. Harlow (England): Financial Times/Prentice Hall.
Harvard
Johnston R., Clark G., . (2008). Service operations management : improving service delivery. Harlow (England): Financial Times/Prentice Hall.
MLA
Johnston Robert, Clark Graham, . Service operations management : improving service delivery. Harlow (England): Financial Times/Prentice Hall. 2008.