Service operations management : improving service delivery (Record no. 15023)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00718nam a22002297a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20241226081313.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180118b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 978-1-4058-4732-2 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | AAB |
| 041 ## - LANGUAGE CODE | |
| Language code of original | eng. |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658 : 005 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 4417 |
| Personal name | Johnston, Robert |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management : improving service delivery |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Harlow (England) |
| Name of publisher, distributor, etc. | Financial Times/Prentice Hall |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 533 p. |
| Other physical details | ilustr. |
| Dimensions | 25 cm |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 34 |
| Topical term or geographic name entry element | Ekonomi |
| General subdivision | management / strategji / management / services / customer relationship / suppliers / strategy |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 4418 |
| Personal name | Clark, Graham |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Universal Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Universal Decimal Classification | Hardcover | AAB College Library | AAB College Library | 18/01/2018 | 30.00 | 658 JOHNSON 2008 | 18/01/2018 | 2 | 60.00 | 18/01/2018 | Book |